HL Star Service
Hang Lung STAR Service Arrives in Kunming 14
  • 友善列印版本

    11/2018

    Spring City 66 in Kunming is on track to open its doors in 2019. While construction continues steady progress, frontline staff members from the project get started with pre-opening training in full swing. To fully implement the Company's "customer-centric" and "building a Hang Lung branded experience" business strategies, the Customer Service Programs Series has been brought to Kunming this October, to provide comprehensive training for all frontline colleagues to achieve top standards in service delivery.

     

    A week filled with diverse training activities featured various programs including the basic course which covers grooming and standard service flow, the intermediate course on handling customer complaints, and the advanced program focusing on what STAR Service Standards are and how to achieve them. These programs have set a strong foundation for colleagues from the Service Delivery Department to offer the best quality customer services.

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